IT focusing on two modes; continuing operations and future needs. While one mode values reliability, consistency and predictability the other goes beyond the limits of day to day activities and explores chances for improvement and newer opportunities.
If the organization is to survive and succeed over the long term, the two functions of the IT equation must be nurtured and balanced. IT that looks only at daily operations will find themselves behind their competitors when new systems are deployed and ultimately find themselves struggling with legacy systems and procedures. Those that are only chasing the future may find themselves with non-matured technologies leading to drop in service quality due to unreliable systems.
Having a Bimodal IT, balancing the act between operations and advancements, will be the need for an Organization that is focused to gain market confidence and build a more enriching experience for its customers..