ITIL4 and the missing ITSM Life-cycle

ITIL V3 gained popularity from the then newly introduced concept of managing IT Service Management Life-cycle. They saw it as a complete picture and  a roadmap to achieving IT business maturity. The framework handed out 5 core books each in-depth, explaining life-cycle stages within IT Services right from the conception stage to recurring improvement and Read more about ITIL4 and the missing ITSM Life-cycle[…]

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