ITIL4 and the missing ITSM Life-cycle

ITIL V3 gained popularity from the then newly introduced concept of managing IT Service Management Life-cycle. They saw it as a complete picture and  a roadmap to achieving IT business maturity. The framework handed out 5 core books each in-depth, explaining life-cycle stages within IT Services right from the conception stage to recurring improvement and Read more about ITIL4 and the missing ITSM Life-cycle[…]

ITIL4 and the mystery of Root Cause

We all know ITIL4 version of the ITIL framework is launching soon in first quarter of 2019. A little background –  ITIL has become the defacto standard for anyone following the IT Service Management way. Till now we have had multiple versions of ITIL, with ITIL V2 being quite popular and post that ITIL V3 Read more about ITIL4 and the mystery of Root Cause[…]

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